SHIPPING AND RETURNS

SHIPPING COSTS

In The Netherlands shipping is free for orders above 75€

In Belgium and Germany shipping is free for orders above 100€

In UK and Luxembourg shipping is free for orders above 125€

In Austria , France, Denmark and Italy shipping is free for orders above €150.

In Portugal, Spain, Czech Republic and Slovakia shipping is free for orders above 175€.

In Finland, Ireland, Sweden, Hungary, Slovenia and Poland shipping is free for orders above 200€.

In Bulgaria, Estonia, Latvia, Lithuania and Romania shipping is free for orders above 250€.

 

 

CAN I RETURN A PRODUCT? 
In case an item doesn’t meet your expectations, you may return it at your own expense within 14 days starting from the day you received your order. If you live in the European Union and the complete order is returned, you have right for the refund of the delivery charges as well.

If you want to return an item please send us a message through the contact form. The item must be returned within 14 days counted from the day you informed us about the return. We will help generate a return label for you.

After we received the returned item a refund will be arranged within 14 days (counted from the day we received the returned item).

REFUND REQUIREMENTS

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

RECEIVED A FAULTY ITEM? 
We're sorry to hear that, please Returns for more details of the issue within 14 days of receiving your order.

How do I return a product?

The returned products must be in their original condition, have not been damaged, washed, altered or worn and include the original packaging and any related accessories or instruction books.

Toys, and chew toys must for hygienic reasons be returned unused and in their unopened, original packing with the label attached.  Food and treats cannot be returned if opened.

If a returned product doesn’t meet the above-mentioned standards, we may refuse the returned product.

Please note that you can return a product within 14 days from the day you receive your order at your own cost.

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